At Alelo Arts & Designs, we're committed to your satisfaction. We understand that sometimes, a product may not meet your expectations, and we want to ensure a smooth and easy process for returns or exchanges. If for any reason you are not happy with your order, we will gladly accept returns or exchanges within 30 days of purchase.
To initiate a return or exchange, please contact us with your order number and reason for return. We will provide you with a return shipping label and instructions on how to return your item.
Please note that all items must be returned in their original condition, with tags still attached and packaging included. We reserve the right to reject any returns that do not meet these requirements.
Once we receive your returned item, we will process your refund or exchange within 5-7 business days. Please note that shipping costs are non-refundable.
If you have any questions about our return or exchange policies, please don't hesitate to contact us.